[Refund Arrangement regarding Temporary Closure of Cinema] (Updated on 25 August)

[Refund Arrangement regarding Temporary Closure of Cinema] (Updated on 25 August)

[Refund Arrangement regarding Temporary Closure of Cinema]
(Updated on 25 August)

In order to comply with the latest public prevention of disease measures and regulatory requirements, all UA Cinemas will be temporarily closed until 27 August 2020 and will resume business on 28 August 2020. The ticket refund arrangements of affected shows are as follows:

  • Customers with tickets of affected shows during the closure period purchased at box office, please visit any UA Cinemas in Hong Kong within 60 days after re-opening of the cinemas to exchange for a same valued complimentary ticket or refund. The complimentary ticket is valid for 1 month from the date of collection.


  • Customers who purchased tickets of affected shows via UA website or UA mobile app, your payment will be auto refunded (Ticketing handling charge is NOT refundable).


  • Customers who redeemed tickets of affected shows with UA e-Coupon(AIA Vitality), your e-Coupons shall be reverted to e-Wallet by system automatically.

Stay Strong! Stay Healthy!

Should you have any enquiries, please email to enquiry@uacc.com.hk or contact our Customer Service Hotline: 3850 7700 (Mon – Sun & Public Holidays: 11:00am – 8:00pm). We are sorry for any inconvenience caused.